Return & Exchange

Hi , LANAVAPESG Customers.

Any exchange or replacement of device is only allowed within 3 days from date of purchase WITH A VAILD REASON.

Any exchange or replacement of pods is only allowed within one week from date of purchase WITH A VAILD REASON.

Please take a VIDEO WHEN OPENING your parcel,showing all the items received. In the event of any missing items,this VIDEO acts as proof that the parcel was poorly packed and hence allowing the claim of missing goods.

NO EXCHANGE,REPLACEMENT,CLAIMS WILL BE ENTERTAINED WITHOUT A PROPERLY TAKEN TAKEN VIDEO SHOWING CLEARLY OF THE FOLLOWING :

• FULLY INTACT parcel with no cuts/holes
• OPENING OF PARCEL in videos showing all items received in video
• NO motion blur and shakes

We seek your understanding and cooperation,thank you!

Contact our whatsapp admin and he will assists the refund or exchange process.